**Refund and Return Policy**

Effective Date: 01-05-2024

At European Billiards, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may be eligible for a refund or exchange, subject to the following terms and conditions:

**1. Eligibility**

To be eligible for a refund or exchange, the following conditions must be met:

- The item must be in its original condition, unused, and in its original packaging. - The return or exchange request must be initiated within [number] days of receiving the product. - You must provide proof of purchase, such as a sales receipt or order confirmation.

**2. Non-eligible Items**

The following items are not eligible for return or exchange:

- Customized or personalized items - Clearance or sale items - Products that have been used, damaged, or altered in any way

**3. Return Process**

To initiate a return or exchange, please follow these steps:

- Contact our customer service team at [[email protected]] to request a return authorization. - Pack the item securely in its original packaging, including all accessories and documentation. - Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs.

**4. Refund Process**

Once we receive your returned item and verify its eligibility, we will process your refund or exchange within [number] days. Refunds will be issued to the original payment method used for the purchase.

**5. Restocking Fee**

A restocking fee may apply to certain returns or exchanges. This fee will be deducted from your refund amount.

**6. Damaged or Defective Items**

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

**7. Exceptions**

In certain circumstances, exceptions to this refund and return policy may be made at our discretion. Please contact us directly to discuss your specific situation.

**8. Contact Us**

If you have any questions or concerns about our refund and return policy, please contact us at [[email protected]].

Thank you for shopping with European Billiards!